Terms and conditions

1. Who we are

tumarcaviral.com is the brand of TUMARCAVIRAL.COM LLC, a company registered in the state of Georgia, United States, also operating in Colombia. We are a technology company that implements CRM, automation, WhatsApp and artificial intelligence for businesses.

• Address: 5284 Jimmy Carter Blvd Ste 1C, Norcross, GA 30093, United States
• WhatsApp: +57 316 062 7276
• Email: available on the contact page

2. Acceptance and scope

These terms apply to every service or product you hire from tumarcaviral.com, whether through a commercial proposal, a quote, an invoice, a payment link or online payment. By accepting a proposal or making a payment, you accept these terms.

If we sign a contract or proposal with different conditions, those specific conditions prevail over these terms for what they cover. The TMV One platform is also governed by its Terms of Service.

3. Services we offer

• Implementation and setup of CRM and sales platforms.
• Artificial intelligence agents and WhatsApp Business connection through the official Meta API.
• Process automation and integrations.
• TMV One, our CRM, conversations, payments and automation platform, by subscription.
• Ad management on Meta, Google and TikTok.
• SEO, GEO and positioning in search engines and AI answers.
• Web development, hosting and domains.
• Social media content, digital products, training and consulting.

What each service includes, its deliverables and its timelines are defined in the corresponding proposal or quote.

4. Scope and changes

We work within the agreed scope. Requests outside that scope are quoted separately and only carried out once you approve them. Delivery times depend on receiving the information, access and approvals we need from you on time.

5. Prices, currency and taxes

The price of each service is the one shown in the proposal, the quote or the payment link. The currency is the one stated in that document. Any applicable taxes based on your country and the type of service are disclosed before payment. Fees charged by your bank or for international transfers are your responsibility.

6. Payment methods

We accept online card payments through Stripe and other methods stated in the proposal, such as bank transfer. Depending on the service, payment can be one-time, deposit and balance, by milestones or by subscription, as stated in the proposal.

Your card details are processed directly by the payment provider. tumarcaviral.com does not store full card numbers.

If a payment is not made on the agreed date, we may pause the work or suspend the service until it is brought up to date, with prior notice.

7. Subscriptions and recurring payments

Monthly or annual services, such as TMV One, support, ad management or positioning, are charged in advance at the start of each period to the payment method you authorized. The subscription renews automatically until you cancel it. You will receive a receipt for each charge.

If the price of a subscription changes, we will let you know before the next charge so you can decide whether to continue.

8. Cancellation

You can cancel a subscription at any time by messaging us on WhatsApp or writing to the contact email. Cancellation takes effect at the end of the period already paid: you keep the service until that date and no further charges are made.

An implementation project can be canceled in writing at any time. In that case the refund rules in section 9 apply and we hand over everything that is finished and paid for.

9. Refunds

• Projects that have not started: if you cancel before we start the work, we refund the amount paid, minus any non-recoverable payment processor fees.
• Projects in progress: work already performed is not refunded. If you prepaid for a part that has not been performed yet, we refund that part.
• Subscriptions: periods already paid are not refundable, except in case of a billing error on our part.
• Duplicate or erroneous charges: are refunded in full.
• Ads and third-party services: budget already spent on ad platforms and third-party licenses are not refundable by tumarcaviral.com.

To request a refund, message us on WhatsApp or write to the contact email with the invoice number or payment receipt. We respond within ten business days at most and, if applicable, the refund is issued to the same payment method. How long it takes to appear depends on your bank.

If you have an issue with a charge, please contact us before opening a dispute with your bank: we can almost always resolve it faster directly.

10. Ads and third-party services

The ad budget is paid to the platforms (Meta, Google, TikTok or others) and is separate from our management fees, unless the proposal states otherwise. Third-party licenses and usage, such as CRM, WhatsApp messages charged by Meta, hosting, domains or artificial intelligence models, are charged at each provider's prices, which may change for reasons beyond our control.

We do not control those providers' decisions, policies, outages or blocks, although we help you resolve them.

11. Your responsibilities

• Provide accurate information and the access needed to deliver the service.
• Hold the rights to the texts, images, brands and data you give us.
• Review and approve deliverables within the agreed timelines.
• Use the services lawfully and have your contacts' consent to send them messages and campaigns.
• Protect your passwords and let us know if you detect unauthorized access.

12. Results

We work so your operation sells and serves better, but we do not guarantee specific results in sales, rankings, reach or ad performance. Those results also depend on factors beyond our control, such as the market, competition, your offer and each platform's rules.

13. Ownership of deliverables

Once the full project price is paid, the deliverables made specifically for you, such as texts, designs, websites and configurations, become yours. The tools, templates, components, methodologies and know-how belonging to tumarcaviral.com remain ours, and we grant you a license to use them within what we deliver to you. The TMV One platform is owned by tumarcaviral.com and is used by subscription.

14. Confidentiality

We treat the business information we access as confidential and use it only to deliver the service. We do not mention our clients publicly without their permission.

15. Personal data

The processing of personal data is governed by our Privacy policies and, for the platform, by the TMV One Privacy Policy.

16. Support

We provide support through WhatsApp and the contact email, and meetings are scheduled through our online calendar. The support level for each service is the one stated in the proposal.

17. Limitation of liability

To the extent permitted by law, tumarcaviral.com is not liable for indirect losses, lost profits, lost opportunities or failures of third-party services. Our total liability to a client is limited to the amount paid to us for the affected service during the three months before the event giving rise to the claim. This limitation does not apply where the law prohibits excluding or limiting it.

18. Suspension and termination

We may suspend or terminate a service for non-payment, unlawful use, breach of these terms or security risk, telling you the reason when reasonable. You can end the relationship at any time as described in section 8.

19. Governing law and dispute resolution

These terms are interpreted under the laws applicable to TUMARCAVIRAL.COM LLC, without prejudice to consumer protection rules that are mandatory in your country. Before filing a formal claim, the parties will try to resolve it in good faith through direct contact for at least thirty days.

20. Changes to these terms

We may update these terms. The new version is published on this page with its update date and applies to purchases and renewals after that date.

21. Contact

If you have questions about these terms, a charge or a refund, message us on WhatsApp at +57 316 062 7276 or through any of the channels on the contact page.