TMV One Privacy Policy

1Data controller

TUMARCAVIRAL.COM LLC, hereinafter tumarcaviral.com, is the controller of personal information related to TMV One WhatsApp Multiline, hereinafter TMV One. Our address is 5284 Jimmy Carter Blvd Ste 1C, Norcross, GA 30093, United States. You can contact us through the support email or on WhatsApp at +57 316 062 7276.

2Scope of this policy

This Privacy Policy explains how we collect, use, store, share and protect information when an agency, company, administrator, collaborator or user uses TMV One, visits its pages, installs or authorizes the application, manages an account, connects a WhatsApp number or requests support.

This policy applies to the TMV One service and its administration interfaces. Third party sites, applications and services keep their own policies and terms.

3Roles regarding information

When a company uses TMV One to manage information about its customers, contacts, prospects or end users, that company determines the main purposes and means of processing and acts as the controller of that information. tumarcaviral.com acts as processor or service provider and processes the data according to the company's instructions, the applicable contract and the law.

tumarcaviral.com acts as controller for the data needed to manage accounts, provide support, protect the service, bill when applicable and comply with legal obligations.

4Information we collect

We may collect the following categories of information, depending on the features used:

• Account and contact data, such as name, company, email, phone, job title and country.
• Agency, account, subaccount, user, installation and environment identifiers needed to separate and operate each organization.
• Authorization and connection data, including granted permissions, installation status, technical identifiers and encrypted credentials or access tokens. We do not display these secrets publicly.
• Information about connected numbers, such as number, business name, status, connection mode and capacity associated with the plan.
• Business information the company chooses to manage through the service, such as contacts, conversations, opportunities, tags, assignments and automation events.
• Usage and diagnostic data, such as date and time, features used, technical response, error codes, IP address, browser, device and security logs.
• Information sent when requesting support, including files or screenshots the user chooses to share. We recommend hiding sensitive data that is not needed to handle the case.
• Payment and billing information when paid plans exist. Full card data is processed by authorized payment providers and is not stored directly in TMV One.

5How we obtain information

We obtain information directly from the user, from the company that manages the account, from authorized integrations, from the technical operation of the service and from providers that help us deliver, protect or bill TMV One.

• When an administrator installs or authorizes TMV One.
• When a number is connected, verified or managed.
• When the user browses the service or performs an action.
• When support, a demo or business information is requested.
• When an authorized integration sends the data needed to complete a requested function.

6How we use information

We process information only for purposes related to the provision and legitimate improvement of TMV One.

• Create, authenticate and manage accounts and installations.
• Display and operate the contracted or authorized features.
• Connect and verify WhatsApp numbers.
• Sync conversations, contacts, opportunities and statuses requested by the customer.
• Apply plan limits, trial periods and access permissions.
• Prevent fraud, abuse, unauthorized access and security failures.
• Resolve support requests and communicate relevant incidents or changes.
• Measure stability, performance and adoption of the service using aggregated or minimized data.
• Comply with legal, regulatory, accounting and contractual obligations.
• Send marketing communications when there is authorization or a valid legal basis, with the option to opt out.

7Legal bases

Depending on the applicable jurisdiction, we process information on the basis of performance of a contract, consent, compliance with legal obligations, protection of legitimate interests related to the security and operation of the service, or the documented instructions of the business customer.

8Conversation information

TMV One may process conversation content and metadata only when necessary to provide the features enabled by the company. We do not sell message content, we do not use it for our own content based advertising and we do not train public models with the customer's private conversations.

9Automation and artificial intelligence

If an automation or artificial intelligence feature is enabled by the customer, the service will process only the information needed to perform the requested action. The company is responsible for configuring rules, reviewing results and ensuring that its use is appropriate for its contacts and legal obligations.

10Sharing of information

We may share information with providers of infrastructure, hosting, communications, security, analytics, billing, customer service or necessary integrations. These providers receive only the information they need and must protect it according to applicable contracts and obligations.

We may also disclose information when required by law, to respond to a competent authority, protect rights and safety, investigate fraud or handle a corporate transaction such as a merger, acquisition or reorganization. In the latter case, we will require continued protection of the information.

11International transfers

Information may be processed in countries other than the user's country. We apply reasonable contractual, organizational and technical measures to protect it during international transfers and to meet applicable legal requirements.

12Security

We apply reasonable access controls, separation by organization, encryption where appropriate, monitoring, backups and minimization practices. No system is infallible. If we identify an incident that must be notified, we will act according to the law and the applicable contract.

13Retention

We retain information for as long as necessary to provide the service, maintain security, fulfill the contract and meet legal obligations. When an account or installation ends, we delete or anonymize the information according to our operational and legal timelines, unless there is a valid obligation to retain it.

14Uninstallation and revocation

When TMV One is uninstalled or its access is revoked, we will block use of the protected features and stop reading or modifying information through the revoked authorization. Uninstallation does not automatically delete contacts, opportunities, conversations or other data that belong to the company in its systems. The company may request deletion of data stored by TMV One, subject to legal obligations and temporary backups.

15Individual rights

Depending on applicable law, a person may request access, correction, update, deletion, portability, restriction of or objection to processing, and may withdraw consent. Requests must be sent to the support email. We may ask for reasonable information to verify identity and authority.

16Responsibility of business customers

Each company that uses TMV One must properly inform its contacts, have a legal basis to communicate with them, honor opt out requests, protect its credentials and configure the service in accordance with the law. tumarcaviral.com does not determine the campaigns, audiences or messages sent by each customer.

17Minors

TMV One is a business service and is not directed at minors. We do not knowingly collect information from minors to create accounts. If we receive a valid notice about information of a minor processed improperly, we will take reasonable measures.

18Cookies and similar technologies

Web interfaces may use strictly necessary cookies or local storage to sign in, maintain security, remember preferences and measure how the service works. Where required by law, we will ask for consent for non essential technologies.

19Changes to this policy

We may update this policy to reflect legal, technical or functional changes. We will publish the new update date and, when the change is material, we will inform you through a reasonable means before it takes effect.

20Contact

For questions, privacy requests or to exercise your rights, write to the support email or reach us on WhatsApp at +57 316 062 7276.