Kommo changed its plans: who keeps the AI agent and what the limits are

Imagine you open a new Kommo account today on the Base plan, because someone recommended its AI agent. You set up the pipeline, connect WhatsApp… and the agent does not show up. It is not a setup error: since June 1, 2026, the new Base plan no longer includes it.

If you use Kommo or are thinking about implementing it, this change defines which plan you need. Here is what changed, who it affects and how to choose well.

What changed in Kommo's plans?

The AI agent left the Base plan for new accounts, and all plans now have channel and AI usage limits. According to Kommo's official plans overview:

• New accounts on the Base plan no longer include the AI agent.
• The AI agent is still available on the Advanced, Pro and Enterprise plans.
• Plans now have limits on WhatsApp numbers, Instagram accounts and AI usage.

Plan	AI agent on new accounts
Base	Not included
Advanced	Included, with usage limits
Pro	Included, with usage limits
Enterprise	Included, with usage limits

What if I was already a Kommo customer?

Kommo protected existing customers, with one important condition:

• If you bought Base before June 1, 2026, you keep the AI agent, with the new usage limits.
• The new WhatsApp and Instagram limits apply only to new customers. If you are on Base or Advanced, the WhatsApp numbers and Instagram accounts you had connected before June 1 become your limit.

Watch out: if you plan to add WhatsApp numbers in the future, review your plan before doing it. Your limit was set by what you had connected on that date, and finding out the day you open a new location is the worst way to learn it.

Product updates are published in Kommo's updates.

How do I choose the right Kommo plan now?

By answering four questions before signing up:

1. Do you want an AI to serve or qualify leads? Then you need Advanced or higher if you are opening a new account.
2. How many WhatsApp numbers and Instagram accounts will you connect? Count them before signing up, not after.
3. How much AI will you use? An agent that handles your full volume consumes more than one that only qualifies. Estimate your conversation volume.
4. Do you need something more custom? Your own AI agent connected to Kommo can complement or replace the native agent when the process calls for it.

If the native agent does not fit your budget, there are alternatives: the Kommo Salesbot for guided flows, or your own AI agent for WhatsApp. And remember that WhatsApp replies also have their own cost since October; we explain it in the new WhatsApp API charges.

Common mistake: choosing the cheapest plan “and we will see later”. With channel limits set by plan, migrating later can cost more than choosing well from the start.

Is Kommo still a good option?

Yes, for selling through chat it is still one of the best. What changed is that the plan now matters more. If you are torn between Kommo and other options, read Zoho CRM or Kommo: which to choose; and if you already chose it, the next step is to organize your pipeline well.

In short

Kommo is still one of the best options for selling through chat, but the AI agent no longer comes with the new Base plan and channels have limits. First define how many numbers, accounts and how much AI you need, and choose the plan with that in hand. As an official certified Kommo partner, we help you choose the right plan and leave it configured: see our Kommo implementation service.