Connect an existing app
This mode lets you keep an existing mobile app and sync the operation with TMV One when the number and the account meet the eligibility requirements.
When to choose this option
- The number already works in the business mobile app.
- The company wants to keep using the phone.
- The account meets the requirements shown during the connection.
Steps
- Open Connect WhatsApp.
- Select Keep the mobile app.
- Tap Connect existing app.
- Sign in with the business account that owns the number.
- Select the correct portfolio and account.
- Choose the existing number and accept the shared connection.
- Finish the authorization and return to TMV One.
- Check the status in My numbers.
Expected result
The line will appear as connected and the mobile app will remain available. Syncing may take a few minutes after the authorization is finished.
If the option does not appear
Eligibility depends on the status of the number, the account, the country and the channel provider's current rules. In that case, use a new number or contact support.
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